| QUESTIONS |
| Q: How many items can the cart handle?
|
| A: The shopping cart is capable of handling as many as you want. Our
catalog system is able to handle thousands, though there is no
restriction to the number of products you want to enter. |
| Q: I want a feature that RetailCart does not provide, can you add it?
|
| A: If there is a specific feature that RetailCart does not provide, it is possible
that we may custom program it for you. Please give us a call toll free: 888-216-1431
and ask to speak to a RetailCart representative. |
| Q: I want to buy RetailCart
|
A: RetailCart is not a piece of software that you buy and install into
your server. It is a subscription based service which resides on our
servers. There are many advantages to this kind of service:
- FREE upgrades
- FREE security updates
- Fast and reliable service
|
| Q: What is a Shopping Cart?
|
A: An Online Shopping Cart is software used in e-commerce to assist people making purchases online. Designed to resemble the function of a shopping cart in in that it holds items waiting to be purchased. Other terms for a shopping cart include Shopping Basket, Basket, and Cart.
The software allows online shopping customers to "place" items in the cart. Upon "checkout" the software calculates a total for the order including shipping and handling and taxes, if applicable.
RetailCart's Shopping Cart is used to make web stores that accept on-line orders. When you subscribe to the shopping cart, you can select any combination of additional services to use for your store. If you wish to use only the Shopping Cart service, you do not need to select any additional services. |
| Q: Why do I keep getting logged out after I log in?
|
A: You should check your cookies to make sure that they are enabled and also
make sure your security/privacy settings are at default and not set too high. Also, after an hour has passed without any activity the backoffice will log you out automatically.
NOTE: MAC users, if you are using Internet Explorer and are experiencing
similar problems and cannot get it resolved with the above suggestion, please
try using another browser. MAC users usually have better luck using a Netscape
browser. |
| Q: Why does my cart empty after I add a product?
|
A: The shopping cart relies on cookies so if you have cookies disabled the shopping
cart will not work. Also, if you have your security/privacy settings set too
high it could hinder the performance of the shopping cart as well. The cart
was set to work at the default levels. NOTE: MAC users, if you are using Internet Explorer and are experiencing
similar problems, please try using another browser. MAC users usually have better
luck using a Netscape browser.
Solution1: To notify shoppers if they're browser settings are not set to accept cookies you can place JavaScript on your HTML pages to alert them. The JavaScript we provide will only alert customers who have their browser settings wrong. COOKIE ALERT |
| Q: My customers get an "invalid action" error |
A: This could be caused by a couple of things; If a customer's browser setting is set too high where it does not accept cookies then it is possible to get an "invalid action" error. This could also be caused by your product's form coding. If the hidden form tags are incorrectly named then this could happen as well.Solution1: <input type="ProductID2" value="myproduct"> You cannot have numbers append to the end of a variable name. The exception is when you're using multiple options. This tends to happen when you're using HTML editors like Front Page, Macromedia Dreamweaver and others. NOTE: MAC users, if you are using Internet Explorer and are experiencing
similar problems, please try using another browser. MAC users usually have better
luck using a Netscape browser.
Solution2: To notify shoppers if they're browser settings are not set to accept cookies you can place JavaScript on your HTML pages to alert them. The JavaScript we provide will only alert customers who have their browser settings wrong. COOKIE ALERT |
OVERVIEW
