QUESTIONS: Admin Center |
| Q: How do I open/close my store? |
| A: Once you are logged in, go to Administration Console if you are not
already there. There should be either an Open or Close grey button near
the middle right of the page. |
| Q: What services do I have? |
A: A quick rundown of what services you have is located near the middle left of the Admin Console page.
|
| Q: Where is my "Store" ? |
A: The answer to this question depends on what services you choose.
If you have the "shopping cart" (no catalog manager):
Your
store is actually on your product pages. If you are just using the
shopping cart or shopping cart with customer manager you generate
product code which you paste into HTML pages which reside on your
server. The cart acts as a service which allows your customer to
checkout products and pay you. Please refer to image 1
If you have the "catalog manager" module:
With catalog manager you have a dynamically generated store front. To
view your store you need only log into your account and click on where
it says "Store Entry Point:[Click Here]" located near the top middle of the first page you see. Please refer to image 2 and 3.
This image shows you what a typical non-catalog store may look like.
Don't let this simple design fool you, everything is HTML based so you
can customize your product page to look however you want. The above
image just shows how someone may setup their products on their own web
page. Note the URL on this image refers to an HTML page
This shows how a shopping cart with catalog manager may look like. If
you don't have catalog manager, you can design it to look like the
above image if you wanted. The big difference is that this page was not
coded by the customer. RetailCart dynamically generated this page. The
customer just entered some product information and when a customer
browses the catalog this page is generated. Note the URL on this image refers to a catalog page and not to a ".html" page.
The above image shows the two different ways that you may create your
product. Above the red line is how someone will generate their product
information. Below the red line shows how catalog manager allows you to
enter information through the browser.
|
| Q: Where is my bill sent? |
A: Your bills are sent to the billing email address that you designated upon singing up with the shopping cart.
To see what it currently is go to Administration Console, from here it is located at the top right.
This is the top half of the Admin Console page. Locate "bills sent to:" at the top right.
|
| QUESTIONS: Account Information |
| Q: Can I change my information? If so, where? |
| A: Your information can be changed in the Account Information area. Go to Administration Console > Account Information |
| Q: How do I change my contact and billing emails? |
| A: This can be changed in the Account Information area. The email fields
are located at the very bottom of the Account Information page. |
| QUESTIONS: Payment Center |
| Q: How do I make a Payment |
| A: If you are due, you can make a payment within your shopping cart account. Just log in, and go to Administration Console > Payment Center. |
| QUESTIONS: Change Password |
| Q: I forgot my password, HELP! |
A: You can retrieve your password by going to http://www.retailcart.com or
you can click home above. Then look to the bottom right where the login
box is, theres a link just below it for those who forgot their password.
Or, you can go directly to the password request page by clicking here Forgot My Password |
| Q: How do I change my password? |
| A: Go to Administration Console > Change Password. |
| QUESTIONS: Reports |
| Q: What are "Reports"? |
| A: Administration Console > Reports, reports is a section where you can sales information. |
| QUESTIONS: Orders |
| Q: How do I cancel an order? |
A: You cannot cancel an order via RetailCart. What the "Cancel/Close"
feature does is it set's the orders' status as Cancelled or Closed for your
tracking purposes so you don't confuse it with a new order.
If you use a merchant account, you can cancel your order via your merchant
account's virtual terminal. Either for LinkPoint/Cardservices or Authorize.net |
| Q: How do I get my orders? |
A: When an order comes through, you will get notified through email (Shopping Cart > Store Actions - Send Email Order to Merchant).
You will also have a copy of the order in the Orders section, Administration Console > Orders.
NOTE:
If you plan on using your own transaction equipment, your orders will
come in with a "Shipping Status" of "HoldForPay". So search for
HoldForPay orders because these orders will not show up initially. Or,
if you are using a merchant account, LinkPoint/Cardservices or
Authorize.net for example, your orders will come in with a shipping
status of "Authorized". These orders will show up when you first enter
the Orders page. |
| Q: I don't get notified about new orders, why? |
A: First, check and make sure that you are set to receive notification of orders.
Go to Shopping Cart > Store Actions > Scroll to "Email Order Confirmations".
Please remember that e-mail is not 100%. Our servers will send out each email,
but we cannot guarantee that every email will be reach the intended destination
once it has left our servers. It is advised that you check your Orders section
once a day if you get many orders or once every few days if you receive occasional
orders. |
| Q: Why are my order numbers skipping? |
A: Order numbers get generated right before Payment is collected, due to
the fact that some of the payment processors require an Order ID of
some kind. If payment collection fails (card gets rejected, someone
enters test junk, or in the worst case the online processor is down)
then the order will never actually become an order, but the system
still thinks that the ID has been used.
This applies to people who use Linkpoint, Authorize.net, PayFlowPro and PayByCheck |
| QUESTIONS: Users Guide |
| Q: Who still uses a "User's Guide"? |
A: The User's Guide is probably the most under-used portion of our
shopping cart. It is a treasure trove of information (other than this
FAQ).
Use the Guide as often as you can! |
OVERVIEW
